Course Details

Introduction

Objectives

-     Understanding baggage process and to give a clear functional description of the Baggage Handling System

And developing airport, airlines strategy to become more efficient and provide passengers with good services.

Who Sould Attend

• Airport Baggage handling operator/Engineer/ Duty manager
• Airline
• Ground Service

Course Content

• 15- Responsibilities in baggage processes
• 16- External interfaces
• 7- BHS Messages
• 1- Baggage Handling process
• 10- Baggage handling Problem
• 11- Monitoring and controlling systems
• 12- Database and reporting systems
• 13- Standard Operation procedures &operations contingency procedures
• 14- system equipment function
• 17- Emergency plans
• 18- System Decision making (downtime & cost money)
• 19- Baggage SLA's (Service Level Agreements)
• 2- Baggage orientation
• 20- KEY PERFORMANCE INDICATOR (KPI)
• 21- BHS Solutions and development
• 22- ORAT
• 3- Early baggage stores
• 4- Manual Coding Process
• 5- Check-in process
• 6- Security Screening
• 8- BAGGAGE RECONCILIATION
• 9- BAGGAGE RECONCILIATION

Prerequisite

-     Basic Knowledge regarding Airport operations Baggage Handling