Course Details

Introduction

Airports are complex systems of systems where safety depends on the coordinated performance of numerous organizations and stakeholders. Ground handling activities represent one of the most critical components of this safety web.

Ground handling personnel directly influence aircraft safety during:

• Aircraft turnaround operations
• Loading and unloading
• Pushback and towing
• Refuelling
• De-icing
• Ramp operations
• Passenger handling
• Baggage handling
• Cargo handling
• Reduced Mobility Passenger (PRM) assistance

Despite their importance, ground handling risks are often underrepresented within airport safety management frameworks.

This course equips participants with the knowledge and tools necessary to understand, manage, investigate, and oversee ground handling safety risks within the airport operational environment.

This 10-day course provides CAA inspectors with the competencies required to oversee ground handling organizations using modern risk-based and performance-based oversight methodologies. The course integrates:

• ICAO Annex 14 Amendment 18
• ICAO Doc 10121 Manual on Ground Handling
• ICAO SMS Framework
• Safety Culture Assessment
• Safety Stack Principles
• Just Culture
• Ground Handling Occurrence Investigation
• Root Cause Analysis (RCA)
• Airport Collaborative Safety Governance
• EASA Ground Handling Regulations
• Performance-Based Oversight

The course emphasizes practical oversight techniques and inspector decision-making through workshops, case studies, audits, inspections, and simulations.

Objectives

Enable inspectors to evaluate not only compliance with regulations but also the effectiveness of safety management systems, safety culture, collaborative safety governance, and operational risk controls within ground handling organizations.

Who Sould Attend

• Aviation Security Personnel involved in airside operations
• Civil Aviation Authority (CAA) Inspectors
• Airport Authority Safety Inspectors
• Ground Handling Service Providers
• Airline Station Managers
• Airport Operations Officers
• Safety Managers
• Quality Assurance Personnel
• Aerodrome Inspectors

Course Content

• Global Ground Handling Safety Environment
• ICAO Regulatory Framework
• Ground Handling Services
• Ground Handling Hazard Identification
• SMS Fundamentals
• SMS Oversight Methodology
• Safety Culture Fundamentals
• Safety Culture Assessment
• Just Culture Oversight
• Introduction to Safety Stack
• Safety Stack Structure
• Safety Stack Action Lines
• Occurrence Investigation Process
• Human Factors in Investigations
• Root Cause Analysis (RCA)
• Evaluating RCA Submitted by Ground Handlers
• Ground Handling Audits and Inspections
• Inspection Techniques
• Areas of Inspection
• Performance-Based Oversight and Data Analysis
• Safety Performance Monitoring
• Safety Data Analytics
• Airport Ground Handling Safety Oversight Simulation

Prerequisite